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Frequently Asked Questions

If you have any questions, please check here for answers, or contact us at team@kidoodle.tv!

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Contact Us

What is Kidoodle.TV®?

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Kidoodle.TV is a premiere streaming service devoted to providing safe, engaging, and inspiring experiences for children.

How can I watch Kidoodle.TV®?

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Kidoodle.TV is available on several devices and platforms making it accessible to your family in the most convenient ways. Find out how you can watch Kidoodle.TV.

What is the Parents Room?

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The Parents Room is your one-stop shop to managing your Kidoodle.TV account settings and child’s profiles. The Parents Room can be accessed from the Kidoodle.TV app on your mobile device or our website. Once accessed you can customize your child’s profile, manage your subscription, update billing information, access useful information on your child’s screen time, adjust parental controls, and toggle shows on and off.

Is Kidoodle.TV® available in my country?

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Kidoodle.TV is available in over 140 countries across the world. To access in your country visit the Apple App Store or Google Play.

Is Kidoodle.TV® free?

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You can watch all of your favorite shows for free on Kidoodle.TV. There’s no obligation to sign up or create an account. However, creating an account allows you to access the Parents Room where you can use our parental controls, upload personal videos with Family Moments™, or view without ads. Premium account fees vary depending on region.

You can choose the experience that best fits your family here.

How does Kidoodle.TV® ensure all shows are safe for my child?

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Kidoodle.TV believes in Safe Streaming™ for all. Our dedicated quality assurance team watches every episode to make sure they’re safe for your family. With a premium account, parents have the option of turning individual shows on or off to better align with their family values.

Will my child’s personal data be safe?

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Kidoodle.TV does not collect or share your child's personal data. For more information please see our Privacy Policy.

Can Kidoodle.TV® help to manage my child’s screen time?

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We appreciate that in today’s digital age there are times when children will access their screens. Whether it’s for learning or entertainment managing healthy screen time is incredibly important. With a Freemium or Premium account, parents can make use of a series of parental controls, including time limits, automatic shutdown, and a breakdown of viewing habits.

How do I use Family Moments™?

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The Family Moments feature allows families to upload, store, and share their home videos. You can access the Family Moments section of the app through your mobile device or tablet. You can upload videos from your device or record directly into the app. Follow the prompts to label and share your videos.

How can I manage my account?

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Once you’ve created an account you can access the Parents Room (through your smartphone, tablet, or our website) to completely customize your child's viewing experience. Change colors or avatars, turn shows on or off, and access relevant billing information.

Why isn’t Kidoodle.TV® working?

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We have worked hard to create a service that can be accessed across as many devices as possible, but as with all technology there are times when it may not work properly. There are a number of reasons why this can happen including simple connectivity issues to more complex ones. If you’re experiencing any issues, please try the following:

1. Confirm that you are connected to a WIFI network and that the connection is strong.
2. Close the app and re-launch it.
3. Sign out of your account (if you have one) and log back in.
4. Check to see if there is a recent update, and if so, update the app.
5. Delete the app from your device and re-install it.

If the problem persists, please contact us and we would be more than happy to try and find a solution. When sending us a message please take note of any error codes you may see, and provide as much detailed information as possible, including the device you’re streaming on.

Does Kidoodle.TV® work while I’m offline?

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Unfortunately, Kidoodle.TV is a streaming service and as such you must be connected to a WIFI network or use data to watch.

I've forgotten my password, how can I reset it?

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You can reset your password here.

I've signed up for the Premium model. How come I'm still seeing ads?

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Sometimes, the app will need a reset to clear the old settings. Try logging out, deleting, re-installing, and logging back in again. If your problem continues to persist, please contact us either through our messenger or e-mail.

Why can't I find my favorite show?

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We’re committed to adding as much new shows as often as possible. You’ll find our most recent additions in the “New Shows” category. If your favorite show isn’t there anymore you can find it in one of the categories that best describe it. Additionally, you can always use our handy “Search” function to find the show you’re looking for. We encourage you to look through the shows we have, and you may even find a new favorite!

How can I cancel my subscription?

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Cancelling your subscription will depend on how you originally signed up. For instance, if you initially created your account through Roku then you will have to manage your subscription details through your Roku account.

Manage your subscription through Roku
Manage your subscription through GooglePlay
Manage your subscription through Apple App Store
Manage your subscription through Amazon

If you signed up through the Kidoodle.TV website, follow these steps:

1. On your computer, log into your account
2. Click “Enter Parents Room”
3. Click “Parents Account” Tab
4. Adjust your subscription and account as needed

Can you cancel my account for me?

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Unfortunately, for privacy reasons we cannot cancel your account for you. By following the above steps, you can easily cancel your account or adjust your account settings.

Does Kidoodle.TV® accept unsolicited submissions from Content Providers?

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We are actively growing our content offering and love to hear from all content providers.
If you have content suitable for children 12 and younger, contact us.

How can I advertise on Kidoodle.TV®?

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We offer big brand advertisers COPPA compliant contextual ad targeting via our family-focused streaming service that is brand-safe and transparent on returns. Find out how we can help, or contact us!

How can I feature Kidoodle.TV® on my blog or news outlet?

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Contact us to become a brand supporter or for an interview request.

Where is Kidoodle.TV® located?

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Our corporate headquarters are located in Calgary, Alberta, Canada, with a secondary office located in Edmonton, Alberta, Canada. We also have dedicated members of our family located across North America

What is Kidoodle.TV®?

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Kidoodle.TV® is a premiere streaming service devoted to providing safe, engaging, and inspiring experiences for children.

How can I watch Kidoodle.TV®?

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Kidoodle.TV® is available on several devices and platforms making it accessible to your family in the most convenient ways. View our full list of devices.

Is Kidoodle.TV® available in my country?

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Kidoodle.TV® is available in over 140 countries across the world. To access in your country visit the Apple App Store or Google Play.

Is Kidoodle.TV® Free?

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You can watch all of your favorite shows for free on Kidoodle.TV®. There’s no obligation to sign up or create an account. However, creating an account allows you to access the Parents Room where you can use our parental controls, upload personal videos with Family Moments™, or view without ads. Premium account fees vary depending on region.

Download our App!

Get Kidoodle.TV® on your device of choice.
Download the app and start watching for free today!

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